Frequently Asked
Questions at spintime

The minimum age to register and play on spintime is 21 years old. This requirement is set in accordance with Philippine gaming laws and PAGCOR regulations. spintime enforces strict age verification at registration and may request government-issued ID (such as PhilSys, passport, or driver's license) at any time. Any account found to belong to a player under 21 will be immediately suspended and any funds returned.

Account verification (KYC) is required before you can make your first withdrawal. To verify your spintime account, go to Account Settings > Verification and upload the following:

• A valid government-issued photo ID (PhilSys, passport, or driver's license)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Our team reviews verification documents within 24–48 hours. You will receive an email notification once your account is fully verified.

Visit the spintime Login page and click Forgot Password. Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact our 24/7 live chat support team and they will assist you in regaining access to your account securely.

You can update certain details such as your contact number and address from Account Settings > Profile. However, your full name and date of birth cannot be changed after registration, as these are tied to your identity verification. If you believe there is an error in your registered name or date of birth, please contact our support team with supporting documentation and we will review your case.

spintime supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Other local payment channels as listed in your account's cashier section

All transactions are processed in Philippine Peso (₱). spintime does not charge any deposit fees, though your payment provider may apply their own charges.

The minimum deposit on spintime is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary — check the cashier section of your spintime account for the exact minimum for your preferred payment method. There is no maximum deposit limit set by spintime, though your bank or e-wallet provider may have their own daily transaction limits.

Withdrawal processing times on spintime depend on your chosen method:

• GCash / PayMaya: 1–3 business hours after approval
• BPI / BDO / Metrobank: 1–2 business days

Before your first withdrawal, your account must be fully verified. Withdrawals requested on weekends or Philippine public holidays may take slightly longer. The minimum withdrawal amount is ₱200.

Most deposits are credited instantly. If your deposit has not appeared after 15 minutes, please take the following steps:

• Check your GCash, PayMaya, or bank app to confirm the transaction was completed successfully
• Refresh your spintime account balance
• Check your spintime transaction history under Account > Transactions

If the funds still have not appeared, contact our 24/7 live chat support with your transaction reference number and we will investigate immediately.

Withdrawal requests may be declined for several reasons, including:

• Your account has not been fully verified (KYC incomplete)
• You have an active bonus with unmet wagering requirements
• The withdrawal amount is below the ₱200 minimum
• Your account has a pending security review

You will receive a notification explaining the reason for the rejection. If you believe the rejection was made in error, contact our support team and we will review your case promptly.

Your spintime welcome bonus is automatically credited to your account after your first qualifying deposit. There is no promo code required. Simply register, verify your email, make your first deposit of at least the minimum qualifying amount, and the bonus will appear in your account balance within a few minutes. Make sure you have not opted out of promotions in your account settings, as this will prevent the bonus from being applied.

Wagering requirements (also called rollover or turnover) specify how many times you need to wager your bonus amount before it can be withdrawn as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Different games on spintime may contribute differently to wagering requirements — slots typically contribute 100%, while live casino games may contribute less. Full details are listed in each promotion's terms.

If a spintime bonus expires before you have completed the wagering requirements, the remaining bonus funds and any winnings generated from that bonus will be forfeited. Bonus expiry periods vary by promotion — typically between 7 and 30 days from the date of credit. You can check the expiry date of any active bonus in your Account > Bonuses section. We recommend checking this regularly so you do not miss out.

Free spins awarded as part of a spintime promotion are credited directly to your account and are valid on specific slot games as stated in the promotion terms. To use your free spins, navigate to the designated slot game and they will be automatically available. Winnings from free spins are credited as bonus funds and are subject to the wagering requirements stated in the promotion. Free spins have an expiry period — unused spins after the expiry date will be removed from your account automatically.

Yes. If you prefer to play without bonuses, you can opt out of all promotions from Account Settings > Preferences > Promotions. Once opted out, no bonus funds will be applied to your deposits and all winnings will be treated as real cash with no wagering requirements attached. This setting can be toggled on or off at any time. Note that opting back in will not retroactively apply bonuses to previous deposits made while opted out.

spintime offers a wide variety of games designed for Filipino players, including:

• Slots: Hundreds of online slot titles with various themes, paylines, and jackpots
• Live Casino: Real-time games with live dealers including baccarat, roulette, and blackjack
• Bingo: Online bingo rooms with multiple game variants and chat features
• Virtual Sports: Simulated sports betting including football, basketball, and horse racing
• Big Hammer: spintime's exclusive arcade-style game with exciting win mechanics

New games are added regularly, so check the spintime Casino page for the latest additions.

Yes — all spintime games use a certified Random Number Generator (RNG) to ensure every outcome is completely random and independent of previous results. The RNG is regularly audited by independent third-party testing agencies to verify fairness and compliance with industry standards. Live casino games use physical equipment (cards, roulette wheels) operated by real dealers, streamed in real time, providing an additional layer of transparency. spintime is committed to providing a fair and trustworthy gaming environment for all Filipino players.

If a spintime game is not loading or is crashing, try the following steps:

• Refresh the page and try launching the game again
• Clear your browser cache and cookies, then reload
• Try a different browser (Chrome and Firefox work best with spintime)
• Check your internet connection — a stable connection of at least 5 Mbps is recommended for live casino games
• Disable any browser extensions or VPNs that may interfere with the game

If the issue persists, contact our 24/7 live chat support with the game name and a description of the error and we will investigate right away.

Many of spintime's slot games offer a demo or free play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, paylines, and bonus features before committing real funds. Demo mode is available to registered spintime members. Note that live casino games, bingo, and virtual sports do not have a demo mode as they require real-time participation. Winnings from demo play cannot be withdrawn.

Two-factor authentication adds an extra layer of security to your spintime account. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the setup instructions. You can choose to receive a one-time code via SMS to your registered mobile number each time you log in. We strongly recommend enabling 2FA, especially if you access spintime from shared or public devices. This ensures that even if someone knows your password, they cannot access your account without your phone.

If you suspect unauthorised access to your spintime account, act immediately:

• Change your password right away via Account Settings > Security
• Contact our 24/7 live chat support to report the incident — we can temporarily lock your account while we investigate
• Review your recent transaction history for any unauthorised activity
• Change the password of the email address linked to your spintime account

spintime takes account security very seriously. Our security team will investigate all reported incidents promptly and take appropriate action to protect your funds and personal data.

spintime is committed to protecting your privacy. Your personal data is collected solely for the purposes of account management, identity verification, payment processing, and regulatory compliance. We use industry-standard SSL encryption for all data transmissions and store your information on secure, access-controlled servers. We do not sell or share your personal data with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

If you feel you need a break from gambling, spintime offers a self-exclusion tool that allows you to block access to your account for a set period. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion and choose a period ranging from 1 week to permanent exclusion. During self-exclusion, you will not be able to log in, deposit, or place bets. spintime also supports the PAGCOR self-exclusion registry — if you wish to be excluded from all PAGCOR-licensed platforms, contact PAGCOR directly for more information. For additional support, visit our Responsible Gaming page.

spintime makes it easy to stay in control of your spending. Go to Account Settings > Responsible Gaming > Deposit Limits and set a daily, weekly, or monthly deposit cap in Philippine Peso. Limits take effect immediately once set. If you want to increase a limit, a 7-day cooling-off period applies before the increase takes effect — this is a deliberate safeguard to prevent impulsive decisions. Reducing a limit takes effect immediately. We encourage all players to use these tools proactively as part of a healthy gaming habit.

If you feel that gambling is negatively affecting your life, finances, or relationships, please reach out for help. spintime's responsible gaming support team is available 24/7 via live chat and can help you activate self-exclusion, set limits, or simply talk through your concerns in confidence. Additionally, PAGCOR provides responsible gaming resources and a national self-exclusion registry for Filipino players. The National Center for Mental Health (NCMH) also offers free mental health support services across the Philippines. You are never alone — help is always available. Visit our Responsible Gaming page for more resources.

spintime is fully optimised for mobile play through your smartphone's web browser — no app download is required. Simply visit spintime.cc on your Android or iOS device and you will get a seamless, full-featured mobile gaming experience. For the best experience, we recommend using the latest version of Chrome on Android or Safari on iOS. You can also add spintime to your home screen for quick one-tap access — just tap the share icon in your browser and select Add to Home Screen.

spintime works on all modern smartphones, tablets, and desktop computers. Supported browsers include:

• Google Chrome (recommended)
• Mozilla Firefox
• Safari (iOS and macOS)
• Microsoft Edge

For the best performance, keep your browser updated to the latest version. Live casino games require a stable internet connection — we recommend at least 5 Mbps for smooth streaming. spintime is not compatible with Internet Explorer.

spintime offers 24/7 customer support via live chat, accessible directly from the spintime platform. Our support team is trained to assist with all account, payment, game, and responsible gaming queries. For non-urgent matters, you can also reach us by email at [email protected] — please note this is a plain text address and is not a clickable link. We aim to respond to all email enquiries within 24 hours. For the fastest response, live chat is always the best option.

Live chat responses are typically immediate — our agents are available around the clock, including Philippine public holidays. During peak hours, wait times may be slightly longer but rarely exceed a few minutes. Email responses are handled within 24 hours on business days. When contacting support, having your registered email address, account username, and a clear description of your issue ready will help our team resolve your query as quickly as possible.

If you are not satisfied with the resolution provided by our support team, you can escalate your complaint formally. Contact us via email at [email protected] with the subject line Formal Complaint, including your account details, a full description of the issue, and any relevant transaction IDs or screenshots. Our complaints team will acknowledge your complaint within 48 hours and aim to provide a full resolution within 7 business days. spintime is committed to fair and transparent dispute resolution for all Filipino players.